SYF Computer Solutions, Inc.

SYF Computer Solutions, Inc. - Affordable IT Services

Hours & Availability

What We Are:

We are a local IT provider that supports mainly small businesses in the AK Valley and Pittsburgh area. Support for home customers is often available, depending on current demand, but may require you bring your PC in for service, or a longer wait for service. We have built our business on exceptional service and affordable pricing. Dependability, honesty and value are extremely important to us.

Due to current IT demand, we have found our schedule to often be full at least a week ahead, and often two weeks ahead. While we do understand your IT needs may require prompt attention, we have to honor commitments to others already on the schedule for service. If you have an emergency situation that requires immediate attention, you may want to contact another IT provider who can meet that need. We will make every effort to get your issue resolved as quickly as we can.

We limit our services to networking, PC setup and repair, data transfer and recovery (to a degree) and virus removal. We are careful to choose our jobs, and limit ourselves to smaller customers. We exclusively support Windows based PC's, and do not support or install servers. Should you be a midsize or larger business, we do have working relationships with other IT providers in the area, and will be happy to help get you connected with them, should your need be larger than we can handle. We will never promise to do a job that we cannot complete, or do well.

What We Are Not:

A 24/7 service provider. While we strive to provide exceptional service, it does not include every hour of the day and night. We appreciate support requests submitted through our website. Our typical hours are Monday thru Friday from 9:00a - 4:00p. We are typically NOT available on weekends, but may occasionally provide Saturday service by appointment, and arranged in advance. We do not work on Sunday at all. See our support options below for more information. Any service requests received outside of normal business hours will be responded to when we are back in the office.

Because our days are spent traveling to our customers to service their IT needs, you will rarely reach us by phone. However, voicemail messages are typically returned the same day, or at the very latest, the following business day. We kindly ask that you DO NOT text support requests, or call John's cell phone for service unless it is an urgent matter. Both support tickets and office voicemail are monitored on a regular basis, and we will respond as quickly as we can.

We DO NOT support Apple (Mac) products. If you have an Apple IT need, please visit the local Apple stores in Shady Side or Ross Park Mall for service.

Remote and Phone Support Pricing

Support Options

We will connect to your PC and troubleshoot problems, or try to solve your problem over the phone.

Standard Service

$80

SYF offers standard IT service to small businesses (sometimes home users when time permits). Our schedule is Monday thru Friday (closed for holidays) from 9:00a until 4:00p. and by appointment.

SYF does not provide weekend support, either onsite or by phone or remote, unless it is an emergency. Weekend work is subject to availability and it is best to schedule in advance, when possible. All rates double for this emergency service, regardless of where it is provided (phone, remote, onsite).

Remote Service

$39 plus $20/15 min

Unless you have a maintenance agreement with SYF, each remote session will include a $39 charge to connect remotely. This DOES NOT include the time needed to address your issue.

Once remotely connected through our connection software, billable time will be $20 for each 15 minutes needed.

Phone Support

$20/15 min

Phone support is provided at the same rate as remote support. There is no remote support charge, but the billing is done in 15 minute increments.

Bank Scam Update

NO! We did not withdraw money from your bank account.

If you had funds withdrawn from your bank under SYF Home Networking, this may very well be a payment to a Synchrony Bank Credit Line. Please check with your bank, to find out if this is the case. SYF Computer Solutions has NEVER automatically debited anyone's bank account, and all invoices provided to our customers are detailed in their description of services performed.

If your bank helps you determine that the withdrawal was not from Synchrony Bank, then someone using our name has been withdrawing funds your bank account. If this has happened to you, please notify your bank that this is a fraudulent charge, and is not something that is owed to SYF Computer Solutions. We have notified the proper authorities, but have no control over the process, unfortunately.

About Us

Why choose us?

SYF Computer Solutions has been providing IT solutions to small business and home users for over 16 years. Solutions are our bottom line, so what can SYF Computer Solutions help you with today?

Our history

SYF Computer Solutions began as a part-time venture in 2001. We moved to serving our customers as a full-time business in 2006. We provide our services mainly throughout the Alle-Kiski Valley. We have developed a reputation for trustworthy, dependable service, and fair pricing. If you have a business with less than 10 employees, we could be an ideal fit for you!

Our specialities

Providing affordable IT services

Networking for small offices or homes

Computer Repair done on-site and in our office

Data Transfer and Recovery

PC Setup

Virus Removal

Better yet, see us in person!

We love our customers, and we are often out of the office, providing our services to them. Please feel free to call and leave us a voicemail, or simply fill out our contact section. Either way, we will be in touch quickly to help solve your problems!

SYF Computer Solutions, Inc.

2866 Leechburg Rd, Lower Burrell, Pennsylvania 15068, United States

888-789-3925

Hours

Monday - Friday: 9am - 4pm

Saturday: By appointment

Sunday: Closed